Last updated: September 2026
At Zentopets, we want you to see your order total and available payment options before you place an order.
Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay, and debit cards. The payment methods available for your order will appear at checkout.
Prices and Shipping Charges
Product prices are displayed in U.S. dollars. You can review your order total before submitting payment.
Standard shipping is free. Economy shipping costs $20. Your selected shipping charge will be shown at checkout. For delivery estimates and other shipping details, please see our Shipping Policy.
Payment Issues
If your payment is declined or does not go through, please check the payment details you entered or contact your card issuer. If you need help with an order or a payment question, contact Zentopets using the details below.
Refunds
Returns are available for eligible defective and non-defective products within 30 days of delivery. Zentopets does not charge a restocking fee. Once a return is approved, we process the refund within 10 business days. For return instructions and full terms, please see our Return and Refund Policy.
Contact Us
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM
Address: 8375 Sultana Ave Unit 2 Fontana, CA 92335, United States
Supoort Email: support@zentopets.com
Contact: +1 (574) 241-6717